The Misunderstanding About the Scrum Master
In many organisations, the Scrum Master is seen as a "meeting organiser". But an excellent Scrum Master is a Servant Leader who drives organisational change at three levels: team, product owner, and organisation.
Why the Organisational Level is Decisive
A team can work brilliantly – but if the surrounding organisation is not agile, the team will eventually hit its limits. The Scrum Master as Change Agent works with management to systematically remove these impediments.