Ask yourself: Why does this person feel this way? What can I do to make the situation better? When you acknowledge and understand where they are coming from you build trust and people will perceive you as real and relatable. If a leader can demonstrate true empathy to an individual, it will go a long way toward encouraging the person to perform at his best. Simply put, empathy starts with giving others the benefit of the doubt. Empathy makes us more flexible and compassionate.
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